The Warranty exclusively covers an increase in body impressions of 1-1/2 inches or greater, starting from the product's delivery date, or invoice date for in-depot pickups.

After inspection and Exotic Foam Factory's acknowledgement of product failure, defective products may be returned for replacement or repair. If a product is delivered to a customer, and the return is delivered back to Exotic Foam Factory, the customer is responsible for the actual shipping costs, both to and from Exotic Foam Factory.

The Warranty only covers body impressions of 1-1/2 inches or greater. Issues the Warranty does not cover include, but are not limited to: normal softening, body impressions less than 1-1/2 inches, cracking, and/or splitting. The Warranty will be void if the product is found to have been physically abused, damaged, soiled, infested, resized, or reshaped in any way. Warranty claims must be made by the product's original purchaser. Refer to the specific product page for length of warranty.

Approved returns or exchanges must arrive at Foam Factory's facility within 21 calendar days of the shipping or pickup date, or the time frame specified by the particular guarantee or warranty of the product.